Frequently Asked Questions

Accepted Credit Cards

We accept Visa, Master Card, Discover and Amex.

Credit Card Security

To insure the safety of your credit card information, Ricki’s Cookies uses Secure Socket Layer technology (SSL) with 128-bit encryption. SSL offers the highest level of encryption supported by commercial web browsers and follows the standards established by credit card leaders such as Visa and MasterCard. This makes it impossible for anyone besides for Rickis Cookie Corner to access your private billing information.

Customer Privacy

Rickis Cookie Corner does not share customer information with third parties under any circumstances. We value our customers and honor their privacy.

Mailing Lists

No, you will not be automatically added as recipient information is not added to our mailing lists. There is an optional place to sign up on our homepage. Please sign up and enjoy coupons and updates from Ricki’s Cookie Corner.

Ordering

Please feel free to place your order over the phone. The number to call is 901-866-2447. We'd happy to assist you during normal business hours. You can order online 24/7!

Of course! We try to make the ordering process as simple as possible. If you feel more comfortable e-mailing an order, you can send all order information to or ricki@rickiscookies.com. Be sure to include: 1) Your billing address and contact information 2) The product(s) you wish to send and the recipient's name and address 3) Gift message(s) of 20-25 words. Upon receiving your e-mail, we will then contact you to gather your payment information. Please DO NOT send your credit card information via e-mail!

Orders

Once you have completed the order process you will receive an order confirmation number. If you do not receive a confirmation number this means that your order did not go through. Additionally, you will receive an e-mail notification confirming your order. Please note: If your e-mail address was not entered correctly, you will receive an order confirmation number, however you will not receive the e-mail confirmation.

Please call us at 901-866-2447 before the scheduled ship date and we will gladly assist you. Note: Your order cannot be changed or cancelled once it has shipped.

You can always create your own combinations and gifts! Just order whatever your taste buds desire and those items will arrive together.

Shipping To Multiple Locations

Yes! We can do this within one order! Just follow the prompt for 'ship to multiple locations' Or call us anytime and we can help you!

Future Date Shipping

If you would like the shipment of your order to be delayed, please type your request in the ‚ÄúComments‚ÄĚ box, which will appear during the checkout process.

Corporate Billing

ure! Just call us between 9:00 AM and 5:00 PM Monday through Friday to speak with us about setting up a company account. Phone: 901-866-2447

Reship Policy

Because our products are perishable food items and cannot be restocked once they leave our facility, we cannot be held responsible for orders that are delayed or not delivered because of an incorrect or insufficient address. Please make sure that the shipping address is absolutely correct before you submit the order.

Return Policy

Unfortunately, because our products are perishable food items, once they leave our facility we cannot accept returns.

Kosher Certification

Yes! All of Ricki’s Cookie Corner's products are certified Kosher Non-Dairy under the supervision of the Vaad of Memphis. Please see our Kosher Certificate page for more details.

Ingredients

Please feel free to contact us via email at ricki@rickiscookies.com or by phone at 901-866-2447

Please feel free to contact us via email at ricki@rickiscookies.com or by phone at 901-866-2447

Please feel free to contact us via email at ricki@rickiscookies.com or by phone at 901-866-2447